If you’re not completely satisfied with your purchase, you can return unworn items within 45 days of your order with proof of purchase for a full refund. Items must be returned in original packaging with all tags still attached.
If there is a quality issue with your item, it may be returned for a refund within 90 days with proof of purchase; or exchanged or returned for store credit.
Need to return a COQUI item? Email us at firstname.lastname@example.org with your order number.
PLEASE NOTE: Retail partners will not accept coqui.ca purchases for return.
Prices are guaranteed for 14 days. If an item you buy goes on sale within 14 days of purchase, we’ll honor the new price at your request in the form of a COQUI gift card with a valid proof of purchase, except as stated below for “Final Sale” items. The price adjustment policy applies to price changes that occur within the 14-day period following your purchase only.
Paypal Note: If you made a purchase on coqui.ca using Paypal, price adjustments will be processed in the form of a COQUI gift card or coupon code in the amount of the price difference.